Patsy Fagan – employee profile

Patsy Fagan – employee profile

Patsy Fagan – employee profile

7 Mar 2024

At the heart of our business, it's the people who shape its essence and drive its success. This series is dedicated to introducing the vibrant personalities and diverse expertise that make up Servca.

Can you share a brief overview of your journey in the insurance industry and how you got there?

Having relatives already in the sector, I gained early exposure to the industry's dynamics, which led me to pursue my career in insurance. I currently have over 6 years of experience, during which my roles have included Commercial Claims Handling, Commercial Account Handling, and Technical Services.

I began my insurance career at Towergate Insurance in 2017, where I worked for 2.5 years as an account handler. This involved operating in a high call volume environment, dealing with property owners, general liability, and private household policies. I then transitioned to handling commercial claims at NIG Insurance. In this role, I managed end-to-end commercial claims and identified and managed any fraudulent activity. Both experiences have significantly contributed to my role in Technical Services, providing me with an understanding of how other businesses operate and emphasising the importance of accurate policy documentation production.

What motivated your decision to join Servca?

After gaining valuable experience working within larger corporations, I was eager to transition into a smaller, dynamic environment that would allow me to have a significant impact and contribute directly to the company's growth and success.

What led you to work in technical services?

I've always been intrigued by how things work and finding solutions to challenges. Technical services has provided me with the opportunity to deepen my knowledge, as each process we execute requires research, and an understanding of complex policies and regulations.

How do you stay updated on the latest trends and developments in the sector?

I find that meeting face-to-face with other people in the industry is where I absorb most of the information. The Technical Services team has a very close relationship with both the Brokers and Directors, which means we regularly visit clients and underwriters to gain a better understanding of the documentation we are producing. Additionally, I work very closely with the Head of Operations, which allows me to have a deeper understanding of why these developments need to be made and the timescales we must work towards to deliver an optimum client experience.

Where do you see the future of your work heading, and what excites you most about the industry's evolution?

The aspect of the Servca’s evolution that excites me the most is the opportunity for women to feel empowered to challenge stereotypes and take on leadership roles. I aspire to make a meaningful impact within the company in my future endeavours. I’ve seen this at Servca as we build out our business units and the opportunities I’ve had to grow with the company.

In your opinion, what qualities make a great team, and how do you promote collaboration among your colleagues?

Communication is a critical factor in ensuring that a team works effectively. When all team members are aware of their responsibilities and know who they can turn to for help, it creates a great working environment.

In Technical Services, we have stand-up meetings each morning to discuss our goals for the day and address any questions we may have. Additionally, we have a group meeting with the Head of Operations each week to assess our progress, discuss what has gone well, and identify areas for improvement. Keeping communication strong opens opportunities for each of us to share learnings and enables us to work better as a team.

Inside the office, can you tell us about a success you were particularly proud of and why?

I am particularly proud of my ability to take on new challenges at Servca. Although the majority of my experience lies in dealing with UK-based risks, I have recently expanded my knowledge to handle policies in the USA. After extensive training, I am proud of my ability to have picked this up, implemented processes and learned new systems and regulations.

And finally, what advice do you have for individuals aspiring to work in the insurance sector?

My main advice would be to stay resilient. The insurance market can be challenging; therefore, you need to always be prepared to adapt to changes in the industry, new market trends, and regulatory requirements.

A major challenge of working in Technical Services is that it's harder for us to create strong customer relationships as we are not client-facing, but this is something I’ve been actively working on. I’ve found being able to interact with clients has both enhanced our client experience and our internal processes. We need to ensure we are always resilient by putting ourselves forward and going the extra mile to build relationships.

Can you share a brief overview of your journey in the insurance industry and how you got there?

Having relatives already in the sector, I gained early exposure to the industry's dynamics, which led me to pursue my career in insurance. I currently have over 6 years of experience, during which my roles have included Commercial Claims Handling, Commercial Account Handling, and Technical Services.

I began my insurance career at Towergate Insurance in 2017, where I worked for 2.5 years as an account handler. This involved operating in a high call volume environment, dealing with property owners, general liability, and private household policies. I then transitioned to handling commercial claims at NIG Insurance. In this role, I managed end-to-end commercial claims and identified and managed any fraudulent activity. Both experiences have significantly contributed to my role in Technical Services, providing me with an understanding of how other businesses operate and emphasising the importance of accurate policy documentation production.

What motivated your decision to join Servca?

After gaining valuable experience working within larger corporations, I was eager to transition into a smaller, dynamic environment that would allow me to have a significant impact and contribute directly to the company's growth and success.

What led you to work in technical services?

I've always been intrigued by how things work and finding solutions to challenges. Technical services has provided me with the opportunity to deepen my knowledge, as each process we execute requires research, and an understanding of complex policies and regulations.

How do you stay updated on the latest trends and developments in the sector?

I find that meeting face-to-face with other people in the industry is where I absorb most of the information. The Technical Services team has a very close relationship with both the Brokers and Directors, which means we regularly visit clients and underwriters to gain a better understanding of the documentation we are producing. Additionally, I work very closely with the Head of Operations, which allows me to have a deeper understanding of why these developments need to be made and the timescales we must work towards to deliver an optimum client experience.

Where do you see the future of your work heading, and what excites you most about the industry's evolution?

The aspect of the Servca’s evolution that excites me the most is the opportunity for women to feel empowered to challenge stereotypes and take on leadership roles. I aspire to make a meaningful impact within the company in my future endeavours. I’ve seen this at Servca as we build out our business units and the opportunities I’ve had to grow with the company.

In your opinion, what qualities make a great team, and how do you promote collaboration among your colleagues?

Communication is a critical factor in ensuring that a team works effectively. When all team members are aware of their responsibilities and know who they can turn to for help, it creates a great working environment.

In Technical Services, we have stand-up meetings each morning to discuss our goals for the day and address any questions we may have. Additionally, we have a group meeting with the Head of Operations each week to assess our progress, discuss what has gone well, and identify areas for improvement. Keeping communication strong opens opportunities for each of us to share learnings and enables us to work better as a team.

Inside the office, can you tell us about a success you were particularly proud of and why?

I am particularly proud of my ability to take on new challenges at Servca. Although the majority of my experience lies in dealing with UK-based risks, I have recently expanded my knowledge to handle policies in the USA. After extensive training, I am proud of my ability to have picked this up, implemented processes and learned new systems and regulations.

And finally, what advice do you have for individuals aspiring to work in the insurance sector?

My main advice would be to stay resilient. The insurance market can be challenging; therefore, you need to always be prepared to adapt to changes in the industry, new market trends, and regulatory requirements.

A major challenge of working in Technical Services is that it's harder for us to create strong customer relationships as we are not client-facing, but this is something I’ve been actively working on. I’ve found being able to interact with clients has both enhanced our client experience and our internal processes. We need to ensure we are always resilient by putting ourselves forward and going the extra mile to build relationships.

Global Headquarters

Servca Group

Dukes House

32-38 Dukes Place

5th Floor

London, EC3A 7LP

United Kingdom


+44 (0) 207 2250000

info@servca.com


Broker at Lloyd’s SLM1389

European Office

Servca Europe

Dragonara Business Centre

Dragonara Road

5th Floor

St Julian’s, STJ 3141

Republic of Malta


+356 (20) 341690

eu@servca.com


Broker at Lloyd’s (Brussels) SLM1883

Canadian Office

Servca Canada Insurance Group Inc
40 King Street West
Suite 2100
Toronto
M5H 3C2
Canada


+1 (647) 846 5555

canada@servca.com


Non-regulated servicing company

Northern Ireland

Servca Northern Ireland
River House Belfast

48-60 High Street

Belfast

BT1 2BE



+44 (0) 2895582000

ni@servca.com


Broker at Lloyd’s SLM1389

© 2024 Servca


Servca Group Ltd is a private limited company registered in England and Wales; Registered Number: 7727494; Registered Office: Dukes House, 32-38 Dukes Place, 5th Floor, London, EC3A 7LP, United Kingdom. Authorised and regulated by the Financial Conduct Authority. Servca European Insurance Brokers Ltd (a private limited company incorporated in Malta and enrolled to act as an insurance broker); Tower Business Centre, Level 3, Tower Street, Swatar, BKR, 4013, Republic of Malta. UK branch office is registered in England and Wales, authorised and regulated by the Financial Conduct Authority. Servca Canada Insurance Group Inc, a private limited company incorporated at 40 King Street West, Suite 2100, Toronto, M5H 3C2, Canada. Servca group of companies are owned and operated by Servca Group Holdings Ltd, a private limited company registered in England & Wales.

Privacy Policy

Cookies

Global Headquarters

Servca Group

Dukes House

32-38 Dukes Place

5th Floor

London, EC3A 7LP

United Kingdom


+44 (0) 207 2250000

info@servca.com


Broker at Lloyd’s SLM1389

European Office

Servca Europe

Dragonara Business Centre

Dragonara Road

5th Floor

St Julian’s, STJ 3141

Republic of Malta


+356 (20) 341690

eu@servca.com


Broker at Lloyd’s (Brussels) SLM1883

Canadian Office

Servca Canada Insurance Group Inc
40 King Street West
Suite 2100
Toronto
M5H 3C2
Canada


+1 (647) 846 5555

canada@servca.com


Non-regulated servicing company

Northern Ireland

Servca Northern Ireland
River House Belfast

48-60 High Street

Belfast

BT1 2BE



+44 (0) 2895582000

ni@servca.com


Broker at Lloyd’s SLM1389

© 2024 Servca


Servca Group Ltd is a private limited company registered in England and Wales; Registered Number: 7727494; Registered Office: Dukes House, 32-38 Dukes Place, 5th Floor, London, EC3A 7LP, United Kingdom. Authorised and regulated by the Financial Conduct Authority. Servca European Insurance Brokers Ltd (a private limited company incorporated in Malta and enrolled to act as an insurance broker); Tower Business Centre, Level 3, Tower Street, Swatar, BKR, 4013, Republic of Malta. UK branch office is registered in England and Wales, authorised and regulated by the Financial Conduct Authority. Servca Canada Insurance Group Inc, a private limited company incorporated at 40 King Street West, Suite 2100, Toronto, M5H 3C2, Canada. Servca group of companies are owned and operated by Servca Group Holdings Ltd, a private limited company registered in England & Wales.

Privacy Policy

Cookies

Global Headquarters

Servca Group

Dukes House

32-38 Dukes Place

5th Floor

London, EC3A 7LP

United Kingdom


+44 (0) 207 2250000

info@servca.com


Broker at Lloyd’s SLM1389

European Office

Servca Europe

Dragonara Business Centre

Dragonara Road

5th Floor

St Julian’s, STJ 3141

Republic of Malta


+356 (20) 341690

eu@servca.com


Broker at Lloyd’s (Brussels) SLM1883

Canadian Office

Servca Canada Insurance Group Inc
40 King Street West
Suite 2100
Toronto
M5H 3C2
Canada


+1 (647) 846 5555

canada@servca.com


Non-regulated servicing company

Northern Ireland

Servca Northern Ireland
River House Belfast

48-60 High Street

Belfast

BT1 2BE


+44 (0) 2895582000

ni@servca.com


Broker at Lloyd’s SLM1389

© 2024 Servca


Servca Group Ltd is a private limited company registered in England and Wales; Registered Number: 7727494; Registered Office: Dukes House, 32-38 Dukes Place, 5th Floor, London, EC3A 7LP, United Kingdom. Authorised and regulated by the Financial Conduct Authority. Servca European Insurance Brokers Ltd (a private limited company incorporated in Malta and enrolled to act as an insurance broker); Tower Business Centre, Level 3, Tower Street, Swatar, BKR, 4013, Republic of Malta. UK branch office is registered in England and Wales, authorised and regulated by the Financial Conduct Authority. Servca Canada Insurance Group Inc, a private limited company incorporated at 40 King Street West, Suite 2100, Toronto, M5H 3C2, Canada. Servca group of companies are owned and operated by Servca Group Holdings Ltd, a private limited company registered in England & Wales.

Privacy Policy

Cookies